Cancelation policy

Northern Beaches – Sydney

Our Policies

We’re here to make sure your visit is smooth, enjoyable, and full of good hair days. Here’s what you need to know:

Some looks take time! Certain results may require multiple sessions or additional services.
All service prices listed are starting points and may vary based on hair length, density, texture, added services, and your stylist’s experience.
If you have extensions, we’ll need to do a consultation before booking your service.
Running late? If you arrive more than 15 minutes past your appointment, we may need to adjust or reschedule at our discretion.
We reserve the right to cancel or modify services to keep the day running smoothly for everyone.

Please give us at least 48 hours’ notice for any changes or cancellations.
Changes made with less than 24 hours’ notice are considered a Late Cancellation.
Late Cancellations will be charged 50% of the scheduled service total. No-shows will be charged the total amount of their appointment.
We’ll send appointment reminders by text and email 3 days, and 48 hours in advance.
Not confirming your appointment doesn’t count as a cancellation — so be sure to reach out if you need to make changes.

If something feels off, let us know within 2 weeks of your original appointment.
Depending on the situation, additional charges may apply.
To request an adjustment, please reach out to us directly via phone or email — we’re here to help.

Available in both digital and physical formats (based on location).
Gift cards are non-refundable and can’t be redeemed for cash. We’re not able to replace them if lost, stolen, or damaged.
Unless otherwise noted,they expire within two years.
They can be used for services or retail purchases — just show your card at checkout.

Let us know if you need help booking, changing your appointment, or have any questions — we’re always happy to chat!